Basic Troubleshooting 

It happens, you’re ready to play and you encounter issues with your game. It can be frustrating, but you can try the following steps to help resolve the issue.

Reboot / Restart
We know, everyone asks, have you turned it off and back on again. We also know that hard resetting your system can resolve many common issues.

PC: Click start, power and then shut down.

Update your system's operating system and your graphic card drivers.
Has it been a while since you updated your operating system and graphic / video drivers? Check that your system has the most recent operating system installed.

Read this article to learn How to Update Drivers.

Reboot your Modem / Router
Your internet connection may be the cause of your issue. Rebooting your modem and router may help.

Check your Cables
Over time cables and connections can come loose and cause trouble. Take a moment and check that all your connections and ensure they are firmly seated.

Keep it cool
Computers can get hot when we use them. Make sure your system is in a well ventilated area and free from obstructions.

Does your PC meet the minimum requirements for the game?

Minimum System Requirements:

• Requires a 64-bit processor and operating system
• OS: WIndows 10
• Processor: Intel Core i5-4570, 3.2 GHz or AMD - FX6300
• Memory: 4 GB RAM
• Graphics: GeForce GTX 760, 2 GB or Radeon R9 380, 4 GB
• DirectX: Version 12
• Network: Broadband Internet connection
• Storage: 3 GB available space
• Sound Card: Any

Recommended System Requirements:

• Requires a 64-bit processor and operating system
• OS: WIndows 10
• Processor: Intel Core i5-8400 or AMD Ryzen 5 2600
• Memory: 8 GB RAM
• Graphics: GeForce GTX 1060, 3GB or Radeon RX 480, 8 GB
• DirectX: Version 12
• Network: Broadband Internet connection
• Storage: 3 GB available space
• Sound Card: Any

If you have tried all of the steps above, meet the minimum requirements and are still experiencing an issue, please submit a ticket with the steps to reproduce, your system specs, connection type, and steps you've taken to help resolve the issue. We will be glad to assist you with the issue and escalate as needed.